Frequently Asked Questions

STILL NOT SURE?

THE COACHING PRACTICE

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes, and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: https://coachingfederation.org/credentialing/coaching-ethics/icf-code-of-ethics/

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, together we will identify if we are an appropriate fit. So, before you say "yes," you will have a taste of what the coaching experience will be like. Until then, click on My Bio page to learn more about me and my approach to coaching.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please go here to schedule a time to explore the details of the coaching relationship.

What can I expect from you as my coach?

1. Be a partner in bringing out the best, the deepest, and the truest in you;

2. Provide psychological safety, encouragement, and support, creating an environment in which you can relax and explore;

3. Respect the confidentiality of the agreements we make;

4. Expand your view of what is possible and promote the discovery of new insights;

5. Give you input, straight feedback, and operate as a sounding board;

6. Listen carefully to what you say and ask questions that increase awareness;

7. Be an ongoing resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, I call it my "participate and get your money back" guarantee. If, within the first month of our relationship, you show up to the calls and participate fully in the coaching process, you can simply let me know this is not working for you, and I will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up but do not show up for your coaching sessions, do not complete the follow-up work, etc., we will not issue a refund.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:

1. Username and password protected;

2. Verisign Security Certificate protects your data on this site;

3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one who has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area. When you register, I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet? Contact me so we can get an account created for you.

I have a password that I use for most of my online accounts. Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

1. Log into your Private Client Website Area.

2. Click on the Calendar Menu.

3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)

4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.

5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change.

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?

Credit Card (which includes PayPal). You can also have your coach process your payments for you each month on a credit/debit card.

To pay by Credit Card or PayPal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or PayPal information and my system will automatically (and securely) process your payment.

To have your coach process your payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.